Terms and Conditions ClotGaming – Complete Platform Usage Guide

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and ClotGaming ("Company", "we", "Platform"). The ClotGaming platform is accessible via the official website at clotgaming.vu and through the official mobile app available for download from the Download us.

By completing the registration process, logging into your account, or using any service offered by ClotGaming, you expressly and implicitly agree to comply with these Terms in their entirety. If you use the platform on behalf of a third party or organisation, you also warrant that such party agrees to be bound by these Terms.

ClotGaming reserves the right to update, modify, or improve these Terms at any time in accordance with operational and legal requirements. Material changes will be communicated to members via their registered email or in-platform notification at least 7 days before taking effect.

To register and use the clotgaming platform, you must meet all of the following requirements at all times:

• Be at least 18 years of age at the time of registration
• Having full legal capacity to enter into a binding agreement
• Not subject to any legal restrictions that prohibit participation in gaming activities
• Registering under your own name and not on behalf of a third party
• Never had a clotgaming account previously closed due to a policy violation
• Not be on an active self-exclusion list from any responsible gaming programme

ClotGaming reserves the right to request proof of identity and verification documents at any time. Failure to submit the requested documents within the specified timeframe may result in a temporary restriction or account closure.

3.1 Account Registration

Each individual is permitted to hold only one active account at ClotGaming. You are responsible for ensuring that all information provided during registration is accurate, current, and complete. False or misleading information will result in your account being closed and any balance may be forfeited.

3.2 Login Security

You are solely responsible for maintaining the confidentiality of your password and login credentials. ClotGaming recommends using a strong password and enabling two-factor authentication (2FA) for added protection. If you suspect unauthorised access to your account, contact our support team immediately.

3.3 KYC Verification

The Know Your Customer (KYC) process must be completed before your first withdrawal is processed. Required documents include a valid copy of your national ID or passport. KYC verification is typically completed within 15–30 minutes after documents are submitted.

All deposits and withdrawals are processed in Malaysian Ringgit (MYR). ClotGaming supports local payment methods including DuitNow, FPX, Touch 'n Go, Boost, and GrabPay. Deposits made under a name different from your registered account name will not be credited and the funds will be returned.

ClotGaming reserves the right to perform additional checks on withdrawals that exceed certain thresholds or display unusual patterns. This is a protective measure for our members and is not intended as an obstacle to legitimate withdrawals.

ClotGaming offers a variety of bonuses and promotions from time to time, including welcome bonuses for new members, weekly reload bonuses, and exclusive offers for VIP members. Each bonus offer is subject to specific terms and conditions as stated on the relevant promotions page.

5.1 Wagering Requirements

Winnings generated from bonus credits cannot be withdrawn until wagering requirements are met. Wagering requirements are typically between 20x and 35x the bonus amount received, depending on the promotion type. For example, if you receive a MYR 100 bonus with a 25x wagering requirement, you must place a total of MYR 2,500 in bets before winnings can be withdrawn.

5.2 General Bonus Rules

• Each bonus may only be claimed once unless otherwise stated
• Bonuses are non-transferable and may not be used by another account
• ClotGaming reserves the right to void bonuses if there are signs of abuse
• Bonus values are subject to change and ClotGaming reserves the right to withdraw any offer without prior notice
• The maximum win from free spin bonuses is MYR 500 unless otherwise stated

All games available on the ClotGaming platform operate using Random Number Generator (RNG) technology that has been tested and certified by independent third-party verification bodies. The Return to Player (RTP) value for each game is publicly displayed within the game information.

Game results are final once a round is completed. ClotGaming has no control over individual game outcomes and cannot alter results that have been recorded by the system. In the event of a technical disruption during gameplay, the records stored on ClotGaming's servers serve as the definitive reference for resolving any disputes.

Demo mode games use virtual credits and do not involve real money. Wins in demo mode cannot be converted or withdrawn under any circumstances.

ClotGaming's sports betting section offers over 40 sports with a wide range of betting markets. Odds are displayed in decimal format and are subject to change until a bet is confirmed.

7.1 General Betting Rules

• All bets are final once confirmed and cannot be cancelled
• Bets placed after an event has started may not be accepted or will be voided
• Parlay bets require all legs to win for a full payout
• In the event of an event cancellation, single bets will be fully refunded
• ClotGaming reserves the right to limit bet sizes for specific markets or members

7.2 In-Play Betting

In-play betting is available for selected events. Odds for in-play betting change rapidly in line with live match conditions. ClotGaming reserves the right to suspend or close in-play markets at any time based on operational requirements.

Members are strictly prohibited from doing the following on the ClotGaming platform:

• Holding more than one active account simultaneously
• Using automated software, bots, or any tools designed to exploit the system
• Sharing your account with others or allowing third parties to use your account
• Engaging in fraud or misrepresentation in any form
• Abusing bonuses or promotions through arbitrage betting or techniques that contradict the intent of the promotion
• Uploading harmful or malicious content into the platform's systems
• Harassing or threatening other members or ClotGaming staff
• Attempting to access restricted areas of the platform through any technical means

ClotGaming takes member privacy very seriously. All personal data collected during registration and use of the platform is processed in accordance with Privacy Policy our detailed guidelines.

Your personal information is used solely for identity verification, transaction processing, service communication, and regulatory compliance. ClotGaming does not sell, rent, or share members' personal information with third parties for marketing purposes.

All communications between your browser or app and ClotGaming's servers are protected with 256-bit SSL encryption, the same standard used by leading banking institutions. Your data is stored on secure servers with strict access controls.

10.1 Account Closure Upon Member Request

You may close your ClotGaming account at any time by contacting our support team. Prior to closure, all active bonus wagering requirements must be fulfilled, or bonus credits will be forfeited. Any remaining real money balance will be returned to you within 5 business days.

10.2 Closure by ClotGaming

ClotGaming reserves the right to suspend or close an account without prior notice in cases of Terms violations, suspected fraud, or regulatory requirements. In such cases, an investigation will be conducted and the member will be informed of the outcome.

ClotGaming is committed to responsible gaming practices. We provide a range of self-management tools that members can activate through their account panel:

• Deposit Limit: Set daily, weekly, or monthly limits to control your spending
• Loss Limit: Set a maximum loss limit for any given period
• Play Time Limit: Limit the amount of time you spend on the platform each day
• Temporary Break: Suspend access to your account for a period between 24 hours and 6 months
• Self-Exclusion: Long-term self-exclusion options of up to 5 years

If you are concerned about your gaming habits or those of a loved one, we encourage you to visit Responsible Gaming us for more information and support resources.

ClotGaming reserves the right to modify these Terms and Conditions at any time. Significant changes will be communicated to all active members via registered email or in-platform notification at least 7 days before the effective date. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

For any dispute arising from use of the ClotGaming platform, members are encouraged to contact our customer support team first via the in-platform live chat. We are committed to resolving all valid complaints within 5 business days from the date the complaint is received.

This Terms and Conditions document is governed and interpreted in accordance with applicable law. In the event of a dispute that cannot be resolved through negotiation, it will be referred to a dispute resolution body recognised by the licensing authority that regulates ClotGaming's operations.